During peak periods, processing can take up to 2 business days before shipment.
Delivery Times
UK Shipping:Padel Rackets -Next day available
UK Shipping: 4–7 business days US Shipping: 4–7 business days UAE Shipping: 5–8 business days Rest of World: 8–10 business days
Delivery times are estimates and begin once your order has been shipped. Delays caused by couriers, customs, or events beyond our control may extend these times.
Order Accuracy & Responsibility
Please double-check your shipping address before confirming your order.
Once an order is placed, you are committing to the sale and confirming all information (including your shipping address) is correct.
NOSSA is not responsible for lost or stolen parcels due to incorrect shipping information provided by the buyer.
Where possible, parcels will be left in a secure location if no one is available at delivery.
Customs, Duties & Taxes
Any customs duties, import taxes, or related fees applied by your country are the sole responsibility of the customer. We recommend checking local import regulations before placing your order.
Unexpected Delays
While we work closely with our couriers to ensure timely delivery, unexpected delays (e.g., severe weather, customs inspections, high-volume periods) may occur and are beyond our control.
Our Commitment
Rest assured, we’ll do everything possible to ensure your order reaches you as quickly and safely as possible. If you have any concerns about your delivery, contact us at info@nossapadel.com with your order number.
Customer Nominated Safeplace and Alternative Delivery Locations
If you nominate a Safeplace or alternative delivery location through Royal Mail delivery preferences, including via the Royal Mail app or delivery notification, you are authorising Royal Mail to deliver your parcel to that selected location.
This includes, but is not limited to:
• A specified Safeplace at the property • A nominated neighbour • A reception desk or concierge • A parcel locker • A communal delivery area within a flat, apartment block, student accommodation, or other multi occupancy building
Where a Safeplace or alternative delivery location has been nominated by the customer, delivery to that location will be treated as delivery to the customer.
Customers are responsible for ensuring that any nominated Safeplace or communal delivery location is secure and suitable for accepting parcels.
If Royal Mail confirms delivery to a customer nominated Safeplace or authorised alternative location, including where supported by delivery scan, GPS confirmation, or photographic evidence, this will be treated as successful delivery.
Nothing in this policy affects your statutory rights under UK consumer law.
